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Communications Officer/Dispatcher

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Position Information

Position Information

Requisition Number: 0170507
Position Type: Staff
Division: Administration
Department: Public Safety
Organizational Unit:
HR Classification Title: Communications Officer/Dispatcher
Work Status: Full-time Regular
Hours Per Week: 40
Days of Week: Other
Shift Schedule:
Specific Work Schedule:
Posting Options: Internal and External
Position Summary:
  • The Public Safety Dispatcher is responsible for maintaining effective and efficient communications between Departmental, University and outside Law and other Government Agencies.
Position Specific Responsibilities:
  • Under general supervision of the Watch Commander, the Public Safety Dispatcher will perform a variety of specialized support duties within the Public Safety Communications Center. Support duties include: radio and phone communications and counter duties, field dispatching and scribing, monitoring Department and University Fire and Life Safety Notifications, Campus Emergency phone line, access control, Alert Notifications and other Telecommunications systems for the purpose of dispatching the appropriate resource, and other clerical duties.
  • Monitoring Department and University Radio Communications Systems, and processing campus routine and emergency incidents
  • Answering and processing emergency incidents and routine incidents for assistance, communicating clearly and effectively to a reporting party to collect critical information for officer safety awareness and timely response.
  • Dispatching Public Safety Officers to emergency and routine calls for service.
  • Appropriating resources in order to effectively respond to routine and emergency incidents.
  • Processing inquiries, requests for assistance, and complaints in a courteous and efficient manner.
  • Assist in the Input, retrieval, management, and reporting on data and resources into a Computer Aided Dispatch (CAD) System.
  • Interpreting and applying various laws, regulations, policies and procedures.
  • Providing accurate information and initiating appropriate action in response to such requests.
  • Researching, purging and updating records if needed or when directed.
  • Must be able to report for work or work past scheduled shift, to work overtime on short or no notice, to work all shifts, to work rotating shifts, and to work weekends and holidays.
  • Performing related duties as required.
Experience/Qualifications:
  • Minimum two years of experience working in a higher education security, public safety agency, or law enforcement environment. Experience utilizing public safety radio communications systems is preferred.
  • Demonstrated knowledge of compliance requirements under state and federal regulations as they pertain to gathering and disclosing data.
  • Maintaining control in an emergency, using good judgment, initiative, and organizational ability. Ability to use good judgment and tact when carrying out public relations activities, e.g., giving directions, making discreet inquiries.
  • Exemplary communication skills (both written and oral) evidenced by a background in preparing reports and executive summaries.
Required Education:
  • Typically, a high school diploma is required. College coursework in police science, criminology or related field is preferred or equivalent experience. Incumbent will be expected to continue upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
License/Certification/Registration Requirements:
Physical Demands (if applicable)
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit, feel, use finger movement, speak clearly, hear conversation, see near and far. Frequently required to stand and walk. Occasionally required to lift, carry and push up to 25 lbs., stoop, kneel, reach high and low, use depth perception.
Special Instructions
Exemption Status: Non-Exempt
Salary Grade Minimum: **
Salary Grade Midpoint: **
Posting Date 08/29/2017
Application Deadline Date:

Applicant Documents

Required Documents
  1. Cover Letter
  2. Resume/CV
Optional Documents